Enhancing Bahrain's Progress through Government Centers Evaluation
Is the Kingdom of Bahrain's Government Pursuing Excellence and Innovation? Absolutely.
In Bahrain, excellence isn't just a goal; it's a way of life for the government. With unyielding determination, they've embarked on a journey to ensure that every organization and division stands out. How? It all began with the directives of the Crown Prince and Prime Minister, HRH Prince Salman bin Hamad Al Khalifa, and the groundbreaking Decision (9) of 2017.
“Taqyeem,” which means evaluation in Arabic, is the name of an annual program launched in 2018 that focuses on evaluating Government Service Centres across the Kingdom in line with the government’s aim to maintain high levels of excellence in the provision of public services. Its mission is clear: evaluate government service centers and transform them into centers of excellence. Their objective? Empower teams to deliver top-notch services quickly, exceeding the public's expectations. But that's not all. Bahrain's government is fueling this transformation with creativity, transparency, and knowledge, all while striving for sustainability. The result? A government that not only excels but also boosts the competitiveness of the national economy.
Imagine a world where government services are not just efficient but also innovative and smart. That's the vision driving the evaluation of Government Service Centers in Bahrain. These evaluations are more than just assessments; they are the launchpad for transformative initiatives.
The objective is clear: enhance government through public-facing service centers. It's about providing a roadmap for entities to elevate their corporate performance. The result? An innovative and smart government that embraces modern methods for effectiveness, efficiency, and accelerated development.
But there's more! The Customer Experience Evaluation at Government Service Centres Booklet 2023 (PDF, 14.6 MB, 67 pages, Arabic only) is your gateway to a government that excels. It's about keeping up with the latest administrative and technical advancements, adopting service-facilitating practices, and promoting excellence across ministries and government entities. It's not just an evaluation; it's a journey towards a better government.
The objectives of government service centres evaluations include:
For more information, visit the Best Practices of Government Customer Services page.
A national team comprised of experts from the government, private sector, non-government organizations and academia was formed to raise government service standards while ensuring inclusivity and subjectiveness. The team has launched a set of standards and criteria (PDF, 14.1 MB, 67 pages, Arabic only) based on international standards in customer service management consisting of members with experience in a range of specialized public service fields and mystery shoppers to evaluate the customer experience.
Committee Members from 2024 till 2026
Committee Members from 2022 till 2024
Committee Members from 2019 till 2021
Committee Members for 2018
Use the provided eServices immediately, effortlessly, and around the clock Go to eServices Portal.
Find information about the offered government services across different channels Browse Services Catalogue.
As we navigate through the digital age, Bahrain confirms its commitment to transparency and innovation through the Open Data initiative through Bahrain’s Open Data Portal. This platform is a testament to our dedication to making government data openly available, supporting the principles of accountability and enabling informed decision-making. By providing access to a treasure trove of data, we empower everyone to explore, analyze, and create solutions that drive social and economic progress. The initiative underscores our belief in the power of data to transform lives, foster a culture of knowledge-sharing, and stimulate growth.
We encourage you to leverage this valuable resource, sparking innovation and contributing to the Kingdom’s development. For an enriching journey into the world of Open Data, and to explore the possibilities, visit Bahrain’s Open Data Portal.
Together, let's embrace the opportunity to contribute to Bahrain's digital evolution and ensure that our journey towards national development is a shared endeavor.
As part of the Kingdom of Bahrain’s unwavering commitment to fostering digital participation, you are invited to explore the available participation topics. Your engagement and contributions are crucial in shaping the digital landscape of the Kingdom of Bahrain, reflecting our collective vision for a future built on the principles of innovation, inclusivity, and progress. Explore more on how you can actively participate in discussions, share your insights, and collaborate on initiatives that are at the heart of our nation's growth.
For a broader exploration of topics and to join the conversation, please visit eParticipation.
Content Last Updated: 02 Oct, 2024
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