Government Services Centers Evaluation Program (Taqyeem)

The Kingdom of Bahrain constantly pursues Excellence and Innovation by embarking on a journey to ensure that every organization and division stands out. It all began with the directives of the Crown Prince and Prime Minister, HRH Prince Salman bin Hamad Al Khalifa, and the groundbreaking Decision (9) of 2017 (Arabic only), which facilitated the creation of Taqyeem, which means evaluation in Arabic, that became the name of an annual program which launched in 2018 that focused on evaluating Government Service Centres across the Kingdom of Bahrain to maintain high level of excellence in the provision of public services. The mission is to evaluate government service centers and transform them into centers of excellence. The objective is to empower teams to deliver top-notch services quickly, exceeding the public's expectations. Bahrain's government is fueling this transformation with creativity, transparency, and knowledge, all while striving for sustainability. The result is a government that not only excels but also boosts the competitiveness of the national economy.

Excellence through Government Service Center Evaluations

Government services in the Kingdom of Bahrain are evolving to become more efficient, innovative, and smart; a vision driven by the evaluation of Government Service Centers. More than assessments, these evaluations provide a roadmap for enhancing performance and accelerating development, paving the way for a modern, customer‑focused government. The Customer Experience Evaluation at Government Service Centres Booklet 2025 (PDF, 14.2 MB, 69 pages, Arabic only) guides entities in adopting best practices and advancing excellence.

Key Objectives of the Evaluation

• Enhancing the performance of government service centers and improving responsiveness to customer needs.
• Leveraging modern technology to foster innovation and build a smart, sustainable government.
• Promoting integration and data sharing among government entities.
• Strengthening fairness, transparency, and trust to increase customer satisfaction.

Government Service Centers Evaluation program is overseen by a committee responsible for managing the evaluation process, ensuring compliance with established standards, and driving continuous improvement across all government entities.