The Unified Code of Conduct for Customer Service is a government guide developed to provide employees with the essential tools and knowledge to achieve excellence in customer service and includes clear instructions on how to communicate with customers: whether in physical service centres, call centres or through virtual channels. Additionally, it details instructions for dealing with customer complaints in order to deliver the service according to the highest levels of quality to raise customer satisfaction and improve government service.
Download the Unified Code of Conduct for Customer Service (PDF, 601KB, 16 pages)
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Content Last Updated: 12 Jun, 2023
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