Retail Shops

Retail Shops Responsibilities

Retail shop you have the following responsibilities towards consumers:

Comply with the laws, regulations and technical requirements or any other requirements concerning the product
Display accurate information of business identity on all correspondents, documents and instruments issued by the business
Advertise the product’s price, and indicate the warranty period
provide the consumer with accurate information about the nature and features of the product
In case of defect or damaged product the retail shop shall replace or return the product with refund of the value without any additional cost at the consumer’s request.
Replace the product or service at the consumer’s request if it's within the contract terms.
Provide a clear policy for products exchange and return.
Retail shops do not have the right to sell any commodity or product to consumer for a price higher than the announced price as this action is considered a violation.

You can learn more about retail shops responsibilities by viewing the consumer protection law or visit the Ministry of Industry and Commerce website.

eStores and Selling Online

Business must issue the required licenses from the authorities before stating to sell online.
All eStores operating in the Kingdom of Bahrain must provide business contact information and display the Commercial Registration number on the eStore.
should have a clear policy for exchange and return and data protection
Provide an exchange & return policy and, terms of use, and user data protection policy

The Virtual Mall (mall.bh)

The kingdom's first virtual mall was launched in April 2020 in response in response to Covid-19 market disruptions the pandemic which presented an opportunity for local enterprises to do business online.

This latest digital offering from the government of Bahrain provided a national platform for companies operating in Bahrain to create an eStore or register their existing one with the platform.