With the intention of building a more inclusive society and fostering community engagement to participate in the decision-making process, the Information & eGovernment Authority calls for public opinions and participation in the design as well as delivery of eGovernment services, channels and business operations through the regularly updated poll questions which also welcome other national initiatives for further public involvement. Outcomes of poll questions are significant contributions to authority’s improvement plans and action lines.

 

Total Number of Votes: 102

July 2024  - November 2024

 

Actions Taken: The poll results revealed that most users prefer using the eServices available on the National Portal Bahrain.bh to complete their Identity Card transactions. In response to this valuable feedback, we have added new ID card services, with further enhancements currently underway.

Two new eServices have been successfully launched this year, including the "Head of Household Relation Transfer," which empowers Bahraini citizens to electronically transfer the head of household designation to their spouse residing at the same address.

Additionally, to support Citizens traveling or located outside the Kingdom of Bahrain an eservice option is going to be available for them to renew their ID card conveniently from where ever they are.

We remain committed to delivering exceptional customer experiences by continually expanding the availability of ID card services across various channels. This includes the ongoing enhancement of virtual customer services to support users  and provide  customers with the flexibility to complete their transactions using their preferred method.

 

Total Number of Votes: 193

January 2024  - June 2024

 

Actions Taken: The poll results provided a clear insight of the eServices that the public would like to see more of on the National Portal in 2024. Based on the results received from users, the Passports and Residency services were enhanced, and new services were added during 2024, which included the “Passport Lost/Damaged Replacement Issuance Request” for submitting a request to issue a replacement for the lost or damaged passport. Another new service has been introduced on the National Portal bahrain.bh for home delivery for passports of newborn children enabling citizens to issue passports for their newborns without the need to visit any service centres.

The Information & eGovernment Authority (iGA) is currently working in cooperation with the Nationality, Passports and Residence Affairs (NPRA) to develop more eServices related to passport and residency which includes services for personal sponsorship residency, registering newborn children for residents and visitors, update passport details for residents and visitors.  Moreover, appointment services have been revamped with the launch of the National Appointment System and its associated mobile app “Mawaeed”. the national unified appointment booking app for services that requires in-person attendance at government service centres.

We are continuously consulting with the public towards developing new services and improving existing services that align with the kingdom’s digital transformation initiatives and make life easier for the citizens and residents of Bahrain.

Total Number of Votes: 650

August 2023 - December 2023

Actions Taken: The results of the poll provided valuable insights into the public preferences for online payment methods.
Based on the feedback received from users; ApplePay and BenefitPay has been introduced as new payment methods for most of the eServices across all the eService delivery channels. Currently, users can save any Credit or Debit cards with the “Saved Cards” feature to use the cards safely and easily for payment on bahrain.bh. Users can also view and manage the saved cards via the “Manage Personal Profile” page once they log in to the National Portal (bahrain.bh) using eKey.

We are continuously monitoring the latest trends and technologies concerning electronic payments to implement the best practices that align with our user’s needs for payment through our eService delivery channels to make the life of users easier.

Total Number of Votes: 4,663

September 2022 - July 2023

Actions taken: We value the participation of citizens & residents in determining the best way to direct and spend the Marketing and Awareness budget. The results of the poll have helped to decide the most effective use of the budget aimed to spread awareness about the government's digital transformation projects & services.

Thanks to the active participation of the public; the marketing and awareness budget will be allocated towards the most voted channels to ensure efficient use of the government funds. The budget spending will focus on the top 3 channels as voted by the public which are social media platforms, WhatsApp messages, and Email.

Total Number of Votes: 7,912

March 2022 - August 2022

Actions Taken: Based on the feedback received from users of the Identity Card eService we have made some enhancements to the eService to cater the needs of users and provide a better experience.

Personal data can now be retrieved automatically from the concerned government entities and can be reviewed & approved by the user to save into the Identity card system, this data includes employer data, job title, and passport data. Additionally, civil record details are now presented in an easy to view list where users can select the details to be updated and attach all the required supporting documents quickly & easily.

Also, users can now inquire about the status of the requested civil records updates through the online service. Users feedback is being continually monitored via social media channels & Tawasul system, and the necessary measures are taken accordingly.