Customer Service Guide

The Unified Code of Conduct for Customer Service is a government guide developed to provide employees with the essential tools and knowledge to achieve excellence in customer service and includes clear instructions on how to communicate with customers: whether in physical service centres, call centres or through virtual channels. Additionally, it details instructions for dealing with customer complaints in order to deliver the service according to the highest levels of quality to raise customer satisfaction and improve government service.

Content Last Updated: 06 May, 2025

Is this page useful to you?
Share your feedback so we can improve your experience.
Chat Icon
Complementary Content
${loading}

By clicking "Accept", you are agreeing to continue browsing and accept the website privacy policy.

Accept