Excellent Government Employee Program in Customer Service

The Committee for the Evaluation of Government Service Centers (Taqyeem) has launched the Excellent Government Employee Program in Customer Service. The initiative is dedicated to measuring customer satisfaction with the performance of public service providers through a survey that captures the their experiences after their use of a service.

The program aims to improve government services and the performance of the public sector by unifying service delivery standards in accordance with the Customer Experience Evaluation at Government Service Centres Booklet 2025 (PDF, 14.2 MB, 69 pages, Arabic only). It seeks to enhance customer experience, raise satisfaction levels, promote competitiveness among customer service employees, and motivate them to improve performance and achieve excellence. The program is part of a series of initiatives aimed at strengthening transparency in service delivery, improving government performance across both physical and virtual service centers, and raising the efficiency and quality of services and customer satisfaction.

The program also seeks to reinforce a culture of customer service among government employees and encourage creativity and competitiveness by highlighting outstanding models in service delivery and effective, positive engagement with customers and other beneficiaries of government services.

Program Objectives

• Improve government services and public sector performance through unified standards
• Encourage competitiveness among government customer service employees
• Enhance customer experience and raise satisfaction levels with the services provided

How It Works

• A short survey to measure customer satisfaction is sent to the customer via WhatsApp immediately after completing the service at the customer service center.
• The customer responds to the short survey.
• A real-time data dashboard is launched within the government entity.
• The performance of employees, services, and entities is monitored.

Participating Entities

The list of participating government entities include:

• Ministry of Interior
• Ministry of Transportation and Telecommunications
• Ministry of Foreign Affairs
• Ministry of Health
• Ministry of Education
• Ministry of Industry and Commerce
• Ministry of Justice, Islamic Affairs and Waqf
• Ministry of Social Development
• Ministry of Housing and Urban Planning
• Ministry of Labour
• Ministry of Municipalities Affairs and Agriculture
• Royal Humanitarian Foundation
• Supreme Council for Environment
• Social Insurance Organisation
• Survey and Land Registration Bureau
• Labour Fund (Tamkeen)
• Information & eGovernment Authority
• Electricity and Water Authority
• Urban Planning and Development Authority
• Labour Market Regulatory Authority

The program will continue to expand to include other government entities in its upcoming phases.

For more information about the program, please visit the Customer Satisfaction page.

To benefit from the services of official government entities in the Kingdom of Bahrain, please visit the Government Services Guide.