Electricity and Water

How is the Kingdom of Bahrain pioneering in electricity and water management? Leading with innovative practices and a strong focus on sustainability, Bahrain excels in the efficient management of crucial water and energy resources. This strategic approach is key to ensuring a resilient and prosperous future for its citizens and residents.

The Kingdom of Bahrain, in alignment with Vision 2030, is dedicated to providing reliable electricity and water services, meeting both sustainability objectives and international standards. This commitment is a cornerstone in enhancing the living standards in the Kingdom, ensuring that all citizens, residents and businesses have access to clean water and reliable electricity and services are continuous and adhere to the highest specifications.

Central to Bahrain's strategy is the promotion of renewable energy to boost energy efficiency, a priority that aligns with national energy and water management goals. The Government of Bahrain has taken serious strides in implementing initiatives aimed at conserving energy, rationalizing its use, and adopting a green policy.

EWA is committed to ensuring Bahrain has reliable and efficient power and water to support sustainable development. At the heart of its mission are three key goals: providing clean energy, ensuring clean water and sanitation, and promoting responsible consumption and production. The Authority strives to achieve these goals by delivering top-quality services that meet its customers' needs and contribute to the overall well-being of the community.

EWA has launched the national program "Kafa'a" to reduce electricity consumption in buildings in private and public sectors in the Kingdom. The program will be implemented in cooperation with Energy Service Companies (ESCOs) to increase the efficiency of energy consumption. Kafa’a aims to save electricity consumption by around 975 GWh and reduce carbon emissions by about 488,000 tons by 2040. The program will also contribute to flattening energy usage during peak hours, which will mitigate the need for additional generation capacity.

EWA's eServices leverages the customer service and billing system providing a platform empowers customers to manage their accounts and apply for transactions, including bill history and payments, fostering independence and aligning with Bahrain's digital transformation goals.

EWA’s customer service and billing system, integral to the unified smart grid, incorporates advanced technologies like smart meters, a non-revenue water system, and an outage management system, along with a new mobile app. This system aims to enhance service delivery, streamline operations, and improve the overall customer experience.

Elevating customer engagement through interactive digital content and effective communication is among the top priorities of EWA. By utilizing social media and its website, EWA actively collects customer feedback and insights, fostering direct engagement. The national suggestions and complaints system, Tawasul, and Tawasul application, further empowers customers to express their concerns and suggestions. This approach enables EWA to refine its communication strategy, ensuring it aligns with stakeholders' needs and preferences.