Remote work

How can a government turn a crisis into an opportunity for innovation and efficiency? The Bahrain government's exemplary response to the COVID-19 pandemic showcases just that. By harnessing the power of Information Communication Technology (ICT) and the early adoption of Cloud Computing since 2017, the Kingdom of Bahrain was not only prepared but thrived in the face of adversity. The Information & eGovernment Authority (iGA) of Bahrain, in collaboration with various government agencies, ensured a swift and seamless transition for thousands of employees and hundreds- of thousands of students to remote work, maintaining uninterrupted government services without the need for lock-down times. Education services, utilities, Courts, and all public services continued to deliver their services smoothly through digital channels.

The Work-from-Home was a winning project at the Government Innovation Competition (Fikra) in 2018, and the project has been adopted by the Civil Service Bureau, where regulating policies have been taken into action to implement this idea.

Key to Bahrain's success was its longstanding commitment to digital transformation and its advanced digital infrastructure. This forward-thinking approach laid the groundwork for a robust digital infrastructure, pivotal in such times of crisis. The integration of top-end cloud technology and eGovernment systems enabled employees to access necessary resources from the safety of their homes. Moreover, Bahrain's cultural ethos of innovation and collaboration played a crucial role in this smooth transition, demonstrating how a supportive work culture can significantly impact the effectiveness of remote work.

Bahrain's adept handling of remote work during the pandemic stands as an example for governments to follow. It underscores the importance of investing in digital transformation and robust e-government infrastructures. These are not just tools for crisis management but are essential for the evolution and efficiency of government operations in the modern world. Bahrain's story is a testament to how visionary leadership and technological preparedness can transform challenges into opportunities for progress and continuity.