General

Is this the national website of the Kingdom of Bahrain?

bahrain.bh is the National Portal of the Kingdom of Bahrain. It provides general information about the Kingdom, and is a gateway to access public eServices, and a platform to communicate with government entities through the available eParticipation tools.

Does bahrain.bh provide services to Bahraini citizens only?

The National Portal Bahrain.bh provides eServices to citizens, residents, businesses, and visitors.

Some services have a lock icon, what does this mean?

The lock icon means that this eService requires login with an eKey account in order to benefit from the service.

What is eKey?

The eKey is a login account with your personal ID number (CPR) and password used to access some eServices.

Why do some eServices need an eKey login?

The eKey login provides the authenticated user a single-sign-on experience on the portal. This means once the user enters their eKey credentials through the portal login (top right of the screen) all eServices that require eKey login will be unlocked. In addition, logging in with eKey in some eServices will give the user the ability to preview all the eService details & access them in one single transaction. For more details on eKey's basic level, please visit www.ekey.bh.

How do I register for an eKey account?

There are two levels for the eKey account. The basic level is used for most of the eServices and can be obtained easily; you can do so by registering for a Standard eKey . The Advanced level of eKey ensures a higher level of security and allows access to all eServices; it requires the verification of the user's Identity Card and fingerprint. To create an advanced eKey account, visit one of our eKey centres.

Can non-Bahrainis use eKey as well?

Yes, non-Bahrainis can register for an eKey as long they have a valid Bahraini ID Card and address. GCC nationals do not require a Bahraini ID Card, but they have to activate their National ID card in one of the Information & eGovernment Authority (iGA) ID card centers along with having an address in Bahrain.

What is the “Service Catalogue”?

The Service Catalogue displays a list of all public services provided by the governmental entities in the Kingdom of Bahrain whether online or offline. It also displays the details of each service, required documents, processes, and location.

Can I browse the services by entity?

In the “Service Catalogue” users can browse the service by entity “service provider”, category, as well as by alphabetical order.

How can I evaluate an eService?

We highly value your feedback and comments. The "Rate" icon at the end of the service. You will see an emoji face (happy, neutral, or sad) . You may select the face that reflects your experience with the eService and also add a comment.

Can I evaluate the content on bahrain.bh?

Your feedback and comments are very important to us. yes, you can find the "Rate" icon placed on the side of each content page. You will see an emoji face (happy, neutral, or sad). You may select the face that reflects your experience with the content and also add a comment to help us improve.

How can I find information about Bahrain?

Information about the Kingdom of Bahrain and more is available in the "Information Guide" section of the portal.

What do I do if I have difficulties using bahrain.bh?

In case you faced any difficulty while using the portal or any of the eServices, you may contact us on the following:

• National Suggestion and Complaint System - Tawasul or Tawasul mobile App 
• Live chat on bahrain.bh (on the eService page)
• Government Services Contact Center on 80008001
• Email to iGA Customer Care

Where can I find more information about Investment in Bahrain?

The investment climate in Bahrain is important to the economy. Bahrain has made tremendous steps to create a friendly investment-environment. For more information on Investment in Bahrain can be found by visiting the following link.

Is there "personal data protection" legislation available online?

The government of Bahrain has enacted laws and policies to protect personal data from being misused. More information on Investment in Bahrain can be found by visiting the following link.

What are the investments made to support young entrepreneurs in the Kingdom?

Details on the investments made by the Kingdom to support young entrepreneurs can be found by visiting the following link.

Are there any online services available for certain vulnerable groups?

Leaving no one behind is one of the cornerstones of the UN 2030 Agenda. Providing online services, Information, and data to support vulnerable groups is an important aspect of the Bahrain Plan of Action. More information on the available online services for vulnerable groups can be found by visiting the following link.

Where can I find information about sustainability?

Developing strong leadership, infrastructure and sustainability are the economy and social pillars that Bahrain is built on. Information on its policies, vision, plan of action can be found by visiting the following link.

What is Bahrain’s Economic Vision 2030?

Bahrain’s Economic Vision 2030 is the nation’s roadmap to success. More information about Vision 2030 can be found in the following link.

Is there an online application for enrolling my children in schools?

Education is one of the basic rights in Bahrain. Bahrain has a long history of educating boys and girls since its independence. More information on government school application can be found through the following link.