Outstanding Government Customer Service Representative Program

The Outstanding Government Customer Service Representative Program launched by the Government Services Centers Evaluation program (Taqyeem), as part of the Kingdom’s efforts to enhance service quality and customer experience.

This initiative plays a key role in measuring customer satisfaction with the performance of public service providers through short, targeted surveys sent to users via a text message after a service is completed. By doing so, it ensures that feedback is captured in real-time, driving continuous improvement across government entities.

Program Objectives

• Improve government services and public sector performance through unified standards
• Encourage competitiveness among government customer service employees
• Enhance customer experience and raise satisfaction levels with the services provided

The Programs’ Process

1. A short survey is sent to the customer via WhatsApp message from the official account (GoB Customer Service +973 17377232) upon service completion at a government service center.
2. Customers provide their feedback based on their experience.
3. A real-time dashboard is activated within the respective government entity.
4. Employee performance, service quality, and overall entity performance are continuously monitored.

Participating Entities in the Program

Explore the government entities and range of services they provide:

• Ministry of Interior
• Ministry of Transportation and Telecommunications
• Ministry of Foreign Affairs
• Ministry of Health
• Ministry of Education
• Ministry of Industry and Commerce
• Ministry of Justice, Islamic Affairs and Waqf
• Ministry of Social Development
• Ministry of Housing and Urban Planning
• Ministry of Labour
• Ministry of Municipalities Affairs and Agriculture
• Royal Humanitarian Foundation
• Supreme Council for Environment
• Social Insurance Organisation
• Survey and Land Registration Bureau
• Labour Fund (Tamkeen)
• Information & eGovernment Authority
• Electricity and Water Authority
• Urban Planning and Development Authority
• Labour Market Regulatory Authority

The program will continue to expand to include additional government entities in future phases.

To know more about the services of official government entities in the Kingdom of Bahrain, please visit the Government Services Guide.