Government Customer Service Employee Evaluation

The Excellent Government Employee Program in Customer Service is a national program designed to assess the performance of customer service employees at government service centers across the Kingdom of Bahrain. It aims to incentivize and enhance the competitiveness of customer service employees at government entities, as well as develop their skills to provide the best service performance for citizens and residents. This is done through a short survey sent to the customer via a WhatsApp text message immediately after the service is completed, to evaluate the employee based on key performance criteria: efficiency, communication and professionalism, and speed of service delivery.

Results are announced on a quarterly and annual basis, with outstanding employees being awarded, and training plans put in place to further improve performance. This program reflects the government's efforts to promote transparency in the provision of government services. The participation of customers in this program plays a significant role in improving the level of government service delivery and customer service quality at government entities in the Kingdom of Bahrain.