Customer Satisfaction on eServices

eServices are the major component of Bahrain National portal (bahrain.bh) and other channels, and the dynamo of the public service transformation. Therefore, Customer Satisfaction is always obtained after availing the eService to take necessary actions in creating more user-centric services.

Most of the eGovernment services have a user-centric design which is focuses on citizens and residence needs and its updated regularly based on comments and recommendations.