Customer Satisfaction at Identity Card Centres

The government of the Kingdom of Bahrain is keen to deliver the best customer experience in its Identity Card service centers across the kingdom. The main component for achieving the desired level of customer experience is measuring customer satisfaction, which is done by enabling customers to evaluate the Identity Card Centres services through the Tawasul app, by scanning a special code on the service desks. The evaluation contributes to improving the services provided at the Center.

View the results of customer satisfaction rating for the Identity Card Centres:

• 2025
  • Customer Satisfaction Report for the Customer Service Centre at Isa Town and the Identity Card Centre at Muharraq for the first 6 months of 2025 (Arabic only).
  • The Information & eGovernment Authority Virtual Customer Service Centre Customer Satisfaction Report for the first 6 months of 2025. (Arabic only)
• 2024
  • iGA Customer Service Centre Customer Satisfaction Report 2024 (Isa Town Branch)
  • Identity Card Centres Customer Satisfaction Report 2024 (Muharraq Branch)